Refund policy

 

Return & Refund Policy

We want you to love your order. If something isn’t right, we’re here to help.

Returns

We accept returns on non-customized items only. Items with personalized details (including embroidered names or custom text) are final sale and not eligible for return or exchange.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be returned within 14 days of delivery

Non-Returnable Items

  • Customized or personalized items (including embroidered names)

  • Final sale items (if applicable)

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong item, please contact us within 5 days of delivery with your order number and photos. We’ll make it right.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return your eligible item and place a new order.

Contact

For any return questions, please contact us at:
couturecowboyco@gmail.com